INDICATORS

Quality Domain:

Technical Competence

Sub-Domain:

Pain Management

Definition:

Clients felt their pain was managed effectively.

Purpose:

Quality abortion care requires that clients perceive effective management of pain during and after an abortion. Effective pain management can reduce anxiety, pain, and discomfort.

Indicator Applicability:

Health Facilities

Pharmacies

Hotlines

Justification for Inclusion:

Statistical association with client outcomes

Quality Threshold:

A point of service is considered as meeting this indicator’s quality threshold if 90% or more of clients report believing that their pain was effectively managed.

Data Sources:

• For health facilities: Health Facility Client Exit Interview question HF115
• For pharmacies: Pharmacy Client Exit Interview question PH110
• For hotlines: Hotline Client Exit Interview question HL110

Details:

The proportion of clients who responded with response option 1 to question HF115/PH110/HL110