INDICATORS

Quality Domain:

Technical Competence

Sub-Domain:

Technical Skills

Definition:

Clients felt reassured by their provider of their safety throughout their abortion process/procedure

Purpose:

Quality abortion care requires a person-centered approach to services; when clients feel reassured regarding their safety it can facilitate reduced fears and/or anxiety and build trust in the client-provider relationship.

Indicator Applicability:

Health Facilities

Pharmacies

Hotlines

Justification for Inclusion:

Statistical association with client outcomes

Quality Threshold:

A point of service is considered as meeting this indicator’s quality threshold if 90% or more of clients reported feeling reassured by their provider of their safety throughout their abortion process/procedure.

Data Sources:

• For health facilities: Health Facility Client Exit Interview question HF122
• For pharmacies: Pharmacy Facility Provider Client Exit Interview question PH116
• For hotlines: Hotline Client Exit Interview question HL117

Details:

The proportion of clients answering with response option 1 to question HF122/PH116/HL117