INDICATORS

Quality Domain:

Decision Making

Sub-Domain:

Support for decision

Definition:

Personal circumstances raised by the client are taken into consideration by staff when discussing abortion options.

Purpose:

Quality abortion care requires a person-centered approach to services; paying attention to the preferences and values of clients and the cultures of their communities suggests that care is individualized and supportive.

Indicator Applicability:

Health Facilities

Pharmacies

Hotlines

Justification for Inclusion:

Statistical association with client outcomes

Quality Threshold:

A point of service is considered as meeting this indicator’s quality threshold if 100% of clients report that any personal circumstances they raised were taken into consideration by staff when discussing abortion options.

Data Sources:

• For health facilities: Health Facility Client Exit Interview question HF131
• For pharmacies: Pharmacy Client Exit Interview question PH126
• For hotlines: Hotline Client Exit Interview question HL122

Details:

For health facilities and pharmacies, the proportion of clients who answered with option 1 to question HF131/PH126/HL122