INDICATORS

Quality Domain:

Information Provision

Sub-Domain:

Information Provision

Definition:

Client felt the provider took enough time to explain what was going to happen during their abortion process

Purpose:

Quality abortion care requires a person-centered approach to services; adequate counseling and explanation about the abortion process will ensure clients preparedness and build trust in the provider-client relationship.

Indicator Applicability:

Health Facilities

Pharmacies

Hotlines

Justification for Inclusion:

Statistical association with client outcomes

Quality Threshold:

A point of service is considered as meeting this indicator’s quality threshold if 90% of clients report feeling that the provider took enough time to explain what was going to happen during their abortion process.

Data Sources:

• For health facilities: Health Facility Client Exit Interview question HF120
• For pharmacies: Pharmacy Client Exit Interview question PH114a
• For hotlines: Hotline Client Exit Interview question HL115

Details:

For health facilities, pharmacies, and hotlines, the proportion of clients answered with response option 1 to question HF120/PH114a/HL115