INDICATORS

Quality Domain:

Information Provision

Sub-Domain:

Client understanding

Definition:

Clients felt prepared for what to do if they experienced warning signs or in the event of complications.

Purpose:

Quality abortion care requires a person-centered approach to services; client knowledge about what to do following warning signs or adverse events suggests effective communication from the site and preparedness and support for the client. Preparedness may contribute to the prevention of potential negative health effects following abortion.

Indicator Applicability:

Health Facilities

Pharmacies

Hotlines

Justification for Inclusion:

Statistical association with client outcomes

Quality Threshold:

A point of service is considered as meeting this indicator’s quality threshold if 90% of clients report feeling prepared for what to do if they experienced warning signs or in the event of complications.

Data Sources:

• For health facilities: Health Facility Client Exit Interview question HF124
• For pharmacies: Pharmacy Client Exit Interview question PH118
• For hotlines: Hotline Client Exit Interview question HL119

Details:

For health facilities, pharmacies, and hotlines, the proportion of clients answered with response option 1 to question HF124/PH118/HL119