INDICATORS

Quality Domain:

Information Provision

Sub-Domain:

Client understanding

Definition:

The provider checks the client’s understanding of the information provided.

Purpose:

Quality abortion care requires a person-centered approach to services; confirming client understanding ensures clients have retained key information to ensure a safe, high quality abortion process.

Indicator Applicability:

Health Facilities

Pharmacies

Hotlines

Justification for Inclusion:

Statistical association with client outcomes

Quality Threshold:

A point of service is considered as meeting this indicator’s quality threshold if 100% of clients report that the provider checked their understanding of the information provided.

Data Sources:

• For health facilities: Health Facility Client Exit Interview question HF112
• For pharmacies: Pharmacy Client Exit Interview question PH109
• For hotlines: Hotline Client Exit Interview question HL109

Details:

For health facilities, pharmacies, and hotlines, the proportion of clients who answered with response option 1 to question HF112/PH109/HL109.