INDICATORS

Quality Domain:

Client-Provider Interactions

Sub-Domain:

Privacy and confidentiality

Definition:

Clients felt comfortable sharing personal information with the counselor/staff.

Purpose:

Quality abortion care requires a person-centered approach to services; clients who feel comfortable sharing information suggest the site offers an environment that is perceived as trusted and confidential.

Indicator Applicability:

Health Facilities

Pharmacies

Hotlines

Justification for Inclusion:

Statistical association with client outcomes

Quality Threshold:

A point of service is considered as meeting this indicator’s quality threshold if 90% of clients report having felt comfortable sharing personal information with the counselor/staff.

Data Sources:

• For health facilities: Health Facility Client Exit Interview question HF116
• For pharmacies: Pharmacy Client Exit Interview question PH111
• For hotlines: Hotline Client Exit Interview question HL111

Details:

For health facilities, pharmacies, and hotlines, the proportion of clients who answered with response option 1 to question HF116/PH111/HL111