INDICATORS

Quality Domain:

Supplies, Medicines, and Equipment

Sub-Domain:

Medicines

Definition:

Clients felt they received quality medications from a reliable source or knew where to obtain them.

Purpose:

Quality abortion care requires that clients perceive their medications to be of high quality in order to instill confidence in the medical abortion process.

Indicator Applicability:

Health facilities

Pharmacies

Hotlines

Justification for Inclusion:

Expert review panel

Quality Threshold:

A site is considered high quality if 90% surveyed clients reported feeling confident that they received quality medications or know where to obtain them.

Data Sources:

• For health facilities providing medical abortions: Health Facility Client Exit Interview question HF118
• For pharmacies: Pharmacy Client Exit Interview question PH113
• For hotlines: Hotline Client Exit Interview question HL113

Details:

The proportion of clients who responded with response option 1 to HF118/PH113/HL113.