INDICATORS

Quality Domain:

Access

Sub-Domain:

Accessibility

Definition:

Services are reliably available to clients (open during posted hours with a provider present).

Purpose:

Quality abortion care requires reliable access to services during posted hours of operation. Long waiting times and unreliable hours can delay or prevent clients from obtaining the abortion care they need or want.

Indicator Applicability:

Health facilities

Pharmacies

Hotlines

Justification for Inclusion:

Statistical association with client outcomes

Quality Threshold:

A point of service is considered as meeting this indicator’s quality threshold if 90% of clients report that services are reliably available to clients during posted hours.

Data Sources:

• For health facilities: Health Facility Client Exit Interview question HF110
• For pharmacies: Pharmacy Client Exit Interview question PH107
• For hotlines: Hotline Client Exit Interview question HL107

Details:

The proportion of clients who responded with response option 1 to question HF110/PH107/HL107